It’s been a busy and draining week for me over here at the funeral home. Through my prospecting and phoning efforts last week I had 8 Advance Planning appointments set for myself. That’s an awesome feeling on Sunday evening, knowing a productive week lay ahead.
Then Monday morning dawned. It turned into something far different, and far less satisfying.
A brochure request came through our website. I dropped it off at the post office within an hour and went on to begin running those appointments I had worked so hard for. At 1:00 pm a woman called and wanted to meet for advance planning. It was the family I had just mailed a brochure to hours before. I tried to fit her in on Thursday or Friday. No, it needed to be sooner. The appointment was shoved into an already tight schedule for Tuesday, but that’s ok. More driving, but that’s part of the job.
Tuesday morning she called and cancelled. Her husband was in the hospital and not expected to make it. He didn’t, and now they are meeting with a funeral director on Thursday instead of me.
My 6:00 pm appointment called me at 5:45 pm to say: “tonight isn’t good”. I’d driven 25 miles and was nearly there. Another appointment was spent helping a family plan for an 103 year old’s funeral. They stood me up and then complained when I couldn’t get them back into my schedule. They needed it done by the end of the month for Medicaid purposes…and they were leaving on vacation.
Back in the 80’s and 90’s I worked in Production and Inventory Control for a local factory. My favorite quote at that time was: “Lack of planning on your part does not constitute an emergency on my part.”
Here at the funeral home I cannot say this, even though I think it and even say it to myself…A LOT.
How does someone get to 103 without considering that they might die? How do her kids in their 70’s not think about it either until it must be done in a week? The man that died this week was not yet 70, but had a known illness. They still waited until 2 days before his death to begin to make plans. The person who cancelled 15 minutes before their appointment will most likely call back when it’s a crisis as well. And you know what? I will take that call, meet them with kindness and compassion that they will need at that time.
The other 38 hours in that week I will work at educating the public that advance planning is a great thing to do for yourself and your family, that it only takes about an hour, and that 55 is a great age to start thinking about it.
Please consider advance planning. Call me for questions or to set an appointment. 260-466-3465.
Please visit our website at: www.northernindianafuneralcare.com Take a look around. We put our prices on our website (shouldn’t everyone?). Notice the A+ rating from the Better Business Bureau, the endorsements from the American Legion Department of Indiana and the Fort Wayne Professional Firefighters Union.